FAQs
Frequently Asked Questions
Our FAQ page brings together the key Frequently Asked Questions our clients raise about massage therapy, treatment options, and how our service works. The information is organised into clear sections so you can move directly to the details that matter to you.
If we’ve missed something, please let us know.
1. Location & Finding Us
A:
Level 2, Room 203 (SPARC)
Cape Quarter Lifestyle Centre
27 Somerset Road
Green Point
Cape Town
8005
If you are in a vehicle:
1. Enter the Cape Quarter basement parking via Dixon Street.
2. Park anywhere and take the parking elevator directly to Level 2.
If on foot between 8am – 7pm:
1. Enter the Cape Quarter courtyard.
2. Find the elevators opposite Clicks.
3. Take an elevator to Level 2.
If on foot for a 7am appointment:
1. Use the 9 Jarvis Street entrance.
2. Walk to the courtyard, find the elevators opposite Clicks, and take one to Level 2.
A: The centre is open. However the roller door on 27 Somerset Street is closed. The back entrance on Jarvis Street (between Le Pickle and Sushi Box) is open. The parking on Dixon Street is open 24hrs. So if on foot between 7am – 8am please use the entrance on 9 Jarvis Street. Then take the lifts opposite Clicks to Level 2. If in a car, please take an elevator from the parking to Level 2.
A: Yes. The Cape Quarter offers secure paid basement parking. The entrance is on Dixon Street. Once parked, you can take an elevator straight from the parking to Level 2 where we are.
A: Yes. Side parking and overflow options are available during busy times.
2. Services & Pricing
A: We offer Sports And Remedial Massage Therapy (SRMT), including Sports Massage, Deep Tissue Massage, Swedish Massage (Express, Standard, Extended), Mobile Massage (your location), In-Studio Massage (Green Point), and 5 Pack and 10 Pack treatment bundles. Both in-studio and mobile options are available depending on your preference.
A: You can view the full price list here: Services, Rates And Packages – 2026 (PDF).
A: 5 Pack (valid 3 months) and 10 Pack (valid 6 months). Packages are non-refundable, non-transferable, and ideal for ongoing treatment or maintenance.
A: In-Studio Massage is at Level 2, Room 203 in the Cape Quarter Lifestyle Centre. The space has a full treatment setup, controlled environment, access to all equipment, and is ideal for focused, uninterrupted sessions. Mobile Massage means we come to your location. It is ideal for convenience, recovery days, or limited mobility.
A: Mobile rates include travel time, set-up time, and the full treatment duration. Additional AA travel costs apply and are calculated according to how far you are from our base.
A: Yes. Gift vouchers can be purchased online or by contacting us directly.
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3. Booking & Preparation
A: You can book online – it works – or contact us directly via WhatsApp or email.
A: Yes. All new clients must complete a consultation form before their first session. If you are an existing client and your issues have changed, please fill in the form a second time when you book. You will receive a link to an online form together with your booking confirmation email. The form is quick and easy to complete and submit online. If you do not complete the form, we will complete the form with you in person, however, this does take away from time on the massage bed.
A: If you have serious underlying medical conditions, we recommended that you consult your doctor beforehand. Your doctor may need to confirm that massage therapy is appropriate for you.
A: Please arrive 5 minutes early and take a seat in the reception area. We will come out to fetch you and take you through for your appointment.
A: Bring any relevant medical reports (scans, X rays, etc.), a bottle of water is good, although we always provide one. Also bring a warm layer in cooler months.
A: Wear loose clothing – whatever you feel comfortable in. Depending on the area being treated, you may be asked to undress to an appropriate level. If you prefer not to be in underwear, bring a pair of shorts. You will always be covered with a towel for privacy.
A: Yes, but they may be asked to wait in the waiting area. If you have concerns, please contact us beforehand.
A: Payment can be made by card, cash, tap to pay, Apple Pay, or Google Pay. American Express is accepted in-studio, but not for mobile sessions.
4. Treatment Questions
A: We offer Sports, Deep Tissue, Swedish — available both In‑Studio and Mobile. Each type is offered in multiple formats: Targeted, Standard, Extended, or Express, depending on your needs. You can view the full list on the home page or bookings page, or download the price list directly.
A: SRMT can help with most soft tissue discomfort, including muscle tension, postural strain, overuse or overtraining, post workout soreness, and everyday musculoskeletal discomfort. It does not need to be a sports injury. SRMT is effective for issues arising from sport, work, or daily life.
A: It depends on how long you’ve had the issue, the severity of the discomfort, your overall health, and how consistently you follow self-care recommendations. Long standing issues may require more sessions than recent minor strains. Your therapist will assess your condition and recommend a tailored treatment plan.
A: Most clients experience noticeable improvement within the first few sessions. Once symptoms reduce, you can continue with self-care independently or move into a maintenance massage schedule to prevent tension from returning.
A: A maintenance massage is a regularly scheduled treatment to prevent muscle tension from building up again. Typical frequency ranges from every 4–8 weeks for most people, fortnightly for high training loads, or every 2–3 months for low tension lifestyles. Some clients don’t need maintenance at all; others enjoy the routine check in.
A: Sports massage is goal‑driven and activity‑specific, focusing on the muscles you use most for training or sport. Deep tissue massage is pressure‑driven and tension‑specific, using slow, sustained pressure to release deeper layers of muscle and fascia. Visit our NEWS section for a short article on the topic.
A: Yes. Sports massage is widely used for recovery, performance support, reducing training related tension, and preparing for events. During event prep, weekly or fortnightly sessions are common. During lighter phases, every 4–6 weeks is usually enough.
A: It varies. Weekly for heavy training, physical jobs, or high stress. Monthly for general maintenance. Occasionally once or twice a year for minor recurring tension. Most clients settle into a 4–6 week rhythm, but frequency can always be adjusted.
A: One massage is completely fine. We only recommend follow-ups if they are genuinely needed.
A: Please avoid strenuous exercise after your session. This includes running, weight training, high intensity classes, and power yoga. Gentle walking or stretching is acceptable but not ideal.
What People Say
5. Accessibility & Amenities
A: Yes. There is elevator access and step free entry to the treatment room.
A: Yes. If you need assistance with positioning, transfers, or setup, please let me know when booking.
A: Yes.
A: Yes. You will always have privacy to change and prepare for your session. Your actual session can also take place in a private cubicle if that is what you prefer.
A: We are always respectful of all clients, no matter who they are.
A: Yes. You’re welcome to request a silent session or specify any comfort preferences.
6. Admin, Policies & Legal
A: Yes. All new clients are required to complete a Client Intake Form before their first session. The form is emailed to you with your booking confirmation and can be completed and submitted online in a few minutes. If you choose to fill it out during your appointment, it will use some of your treatment time, so it’s best to complete it beforehand. This ensures we are fully informed about you and any concerns you may have before you arrive.
A: If you have underlying health concerns, please consult your doctor beforehand. Your doctor may need to confirm that massage therapy is appropriate.
A: No. Packages are non-refundable and non-transferable.
A: Yes. All client information is handled with strict confidentiality. We do not spam, nor do we disseminate your info to anyone.
A: Cancellations with less than 24 hours’ notice are charged at 40% of the full treatment fee if the slot cannot be filled. “No shows” are charged 100% of the appointment fee. All our policies are available at the bottom of each page on our website.
