Refund Policy
1. Scope
- We provide massage services, sell physical goods and vouchers. This policy applies only to physical goods. We do not offer refunds for vouchers or massage services.
2. Shipping & Quality
- We check all items before shipping to ensure quality.
3. Returns And 30-Day Money-Back Guarantee
- All physical goods are covered by a 30-day money-back guarantee.
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If your item arrives damaged or defective, inspect it immediately.
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Contact us within 1 day of receiving it and return it within 30 days. Return shipping is at your cost.
- Include photos of the damaged or defective item, the shipping box, and your order number.
- If we cannot replace the item, we will issue a full refund for the product.
4. Resolution
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We arrange a replacement.
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If we cannot replace the item, we issue a refund for the damaged goods.
5. Important Information
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We do not accept returns if you change your mind or feel the item doesn’t meet your expectations.
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We provide detailed product info before purchase.
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If you need more details, email us at touch@jordanlloydsim.com before you buy.
5. Refunds
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We only issue refunds for items damaged during shipping.
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If we cannot replace the item, we process the refund.
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Processing times may vary.
7. Changes to This Refund Policy
We may update this Privacy Policy from time to time.
8. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us at admin@jordanlloydsim.com.
